Got a Question? We’ve Got Answers.
A: We host your forms here. Each account is offered a certain amount of space to store forms and response data.
A: If you find you’re getting close to that limit, no problem! You can simply purchase more storage space.
A: No problem. On your Account Dashboard page, locate the form and click on the “Embed” button. Copy that HTML and paste it into your web page and publish. The data submitted through that form will still be sent to your account even if the user accesses it via your website.
A: To protect both the site and sensitive data, our site uses current Internet security protocols such as SSL Architecture and SSL Certification built in with the expectation of having a secure framework and protocol implementation. While site breeches cannot be guaranteed (this is the case for all secure sites on the Internet), our protocols minimize risk from attacks.
The above elements provide for encrypted transmission of data from your form to a password-protected hosting server where data may be accessed using an account holder’s login credentials. To increase security, we encourage account holders to keep their login credentials secret and to change their passwords often.
A: Yes! You’re free to add your logo and select the color scheme and fonts that most closely match your brand guidelines.
A: Subscribers may change or cancel their plans at any time. Payments are due on the first day of the monthly or annual billing period. Plan changes (including cancellations) take effect on the first day of the next monthly or annual billing period.
A: Plan holders who have purchased this service are able to download individual responses as PDF files.
A: Yes! Annual plan subscribers receive two months of service for free.
A: If you experience technical difficulties of any kind, simply send us a message through our contact form. Describe the problem you are having in detail (including what steps you took in the site leading up to the problem, what you expected to happen, what actually happened, and information about how often this problem occurs). Please also include information about what web browser you were using at the time.